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How
do I place my order?
When do I pay for my order?
What payment methods are accepted?
How long does delivery take?
How do I know the item I want is in
stock?
I live out of the country, can I still
order a dress from you?
What are the shipping costs?
How do you ship? Is insurance extra?
Do I have to pay taxes?
How do I know what size dress I should
buy? Do I choose my normal dress size?
What if I do not have my measurements
or have not taken them?
What if I know my measurements but
am unsure of the size I should buy?
Do you alter these dresses or are
they custom made?
What is your return policy?
What do I do if I need to exchange
my wedding gown?
Do you have a retail location?
What if I need my dress sooner than
the regular delivery time?
How
do I place my order?
You may place your order online,
by telephone by calling 818-442-9888, by faxing a
printed order form to 818- 442-9889, or by mailing
a printed order form and money order or cashier's
check to Tma Inc. 16760 Stagg Street Suite 205 Van
Nuys Ca 91406. Please note that mailing a money order
may delay your order.
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When do I pay for my order?
All orders must be paid in full at the time the order is placed.
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What payment methods are accepted?
We accept Visa, MasterCard, Discover, American Express,
and money orders/cashier's check. Sorry but we are
unable to accept personal checks.
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How long does delivery take?
The delivery time will vary based on the specific
item that you order. Most in stock items can be delivered
within 10-14 days. If an item is not in stock then
it can take as long as 12 weeks to arrive.
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How do I know the item I want is
in stock?
You can check stock by emailing us at pookie10@pacbell.net
or by calling us at 818-442-9888.
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I live out of the country, can
I still order a dress from you?
Yes. We ship International and to APO/FPO addresses.
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What are the shipping costs?
If you live within the USA or any of its possessions,
the cost is $20.00 for one wedding gown, $9.95 for
one evening gown. And most accessories ship for $7.50.
If you are an international buyer the shipping costs
are approximately $58.90 for one wedding gown, $37.70
for one evening gown or accessories. If you happen
to live in Canada it is $33.45 for one wedding gown,
$21.25 for one evening gown or most accessories.
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How do you ship? Is insurance extra?
For packages shipped within the USA we use UPS Ground
which includes tracking and insurance. If you live
in a US possession then we use USPS priority mail.
All international packages are sent USPS Global Express
MAIL. Insurance is always included.
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Do I have to pay taxes?
Currently we only charge tax to California residents
at the rate of 8.25%. We do not charge taxes on international
orders however, when the item is delivered within
another nation there may be taxes or duty fees charged
by the local government. We advise all international
buyers to check in their own area what these rates
and fees may be.
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How do I know what size dress I
should buy? Do I choose my normal dress size?
No. Never order a dress using only your dress or bra
size. These dresses run smaller than regular clothing
so you may be a different size than what you normally
wear. When ordering, you will be asked for your body
measurements. Based on those measurements you would
order a size that would best fit your own measurements.
What happens often is that women fall between two
sizes. What you should do in that case is order the
size that fits your larger measurement. For most women
that is the waist. Obviously the dress would then
be a little bit too large in one area. That is resolved
with alterations. These dresses are made in a way
such that alterations will not be a problem. We can
not recommend sizes for you.
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What if I do not have my measurements
or have not taken them?
We can not take orders from customers who either can
not supply or refuse to give measurements.
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What if I know my measurements
but am unsure of the size I should buy?
We can explain how to measure your self and how to
choose a size from the size charts but we can not
choose a size for you.
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Do you alter these dresses or
are they custom made?
We do not alter nor are these dresses custom made.
You would receive a standard gown in the size you
choose. We do not offer an alteration service because
without having you here in the gown, we can not guarantee
that the alterations will be correct and you may have
to alter the dress again. Alterations are almost always
required.
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What is your return policy?
You may return any WEDDING GOWN that
you are unhappy with and receive an internet store
credit towards the purchase of any item on the site.
You will be charged a return/restocking fee of $30.00
and you will be responsible for all shipping costs.
There are NO RETURNS/EXCHANGES on Shoes,
Jewelry, Lingerie, Prom dresses, Bridesmaids dresses,
Mother of the bride gowns, Flower girl dresses, Headpieces,
or Accessories. ALL SALES ARE FINAL.
A white or Ivory bridesmaid, mother of the bride,
or any other evening gown does not qualify as a wedding
gown for return purposes. Furthermore, you may not
exchange this gown for another size, as we expect
you to MEASURE YOURSELF with a TAPE MEASURE before
you order to ensure a proper fit. There are no cash
refunds.
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What do I do if I need to exchange
my wedding gown?
First, you must notify us of your intent to return
any wedding gown within 2 days of it's delivery. We
will send you the proper authorization tag which must
be on the OUTSIDE of the box being returned. Any gown
returned without a return Authorization sticker will
be refused. We can not accept returns on any custom
gowns. All gowns must be received in original shipped
condition, unworn, unaltered, and with all packaging.
All returns gowns must be received within 7 days of
receipt of the authorization sticker.
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Do you have a retail location?
Yes, we do. We are located at 16760 Stagg Street Suite
205 Van Nuys Ca 91406. However in this location we
only stock bridal gowns. The selection in the store
is also different than the selection online. Appointments
are required and can be made by calling us at 818-
442-9888
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What if I need my dress sooner
than the regular delivery time?
Depending on the item you wish to order, there are
rushes available or expedited shipping methods at
additional costs. We recommend you call us at 818-442-9888
to discuss any specific situation.
Click here for wholesale
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